Frequently Asked Questions

Everything customers ask us most often. If your question is not answered here, message us on WhatsApp — we reply during working hours.

Ordering

Do I need an account to order?

No. You can check out as a guest. Creating an account simply makes it easier to track orders and reorder later.

How do I use a discount code?

Enter it in the discount box at checkout before payment. Use WELCOME10 for 10% off your first order, ZAKDOR15 for 15% off orders above ₹1,499, or ZAKDOR20 for 20% off when you buy three items or more. Only one code can be applied per order.

Can I change or cancel my order after placing it?

Yes, if it has not been dispatched yet. Contact us immediately with your order number. Once the courier has collected the parcel we cannot recall it — you can refuse delivery or raise a return instead.

Can I order in bulk or for my shop?

Yes. We offer better pricing on larger quantities. Write to us at support@zakdor.com or on WhatsApp with the products and quantities you need.

Payment

What payment methods do you accept?

UPI (Google Pay, PhonePe, Paytm, BHIM), all major debit and credit cards, net banking, and Cash on Delivery.

Is Cash on Delivery available?

Yes, on most PIN codes across India. Availability is confirmed at checkout. We may call to verify COD orders before dispatch, so please keep your phone reachable.

Is paying online safe?

Yes. All payments are processed through Shopify's encrypted checkout and PCI-compliant payment partners. We never see or store your card details.

Do I get a discount for paying online?

Yes — we run an extra discount on UPI payments. It is applied automatically at checkout when available.

Shipping & Delivery

How much does shipping cost?

Nothing. Shipping is free on every order anywhere in India, with no minimum order value.

How long will my order take?

Dispatch takes 1–2 working days. After that: 2–4 days for metro cities, 4–6 days for Tier 2 and 3 cities, and 6–10 days for remote areas, hill stations and the North-East.

How do I track my order?

You will get a tracking link by SMS, WhatsApp and email once your order ships. Tracking usually goes live within 24 hours of dispatch. You can also use our Track Order page.

My tracking has not updated in two days. Should I worry?

Usually not. Scans can pause while a parcel is in transit between hubs. If there is no movement for more than three working days, message us and we will chase the courier.

Do you ship outside India?

Not at the moment. We currently deliver within India only. International shipping is something we plan to add later, and we will announce it here when it is ready.

Returns & Refunds

What is your return policy?

We offer a 7-day replacement guarantee on items that arrive damaged, defective, incorrect or incomplete. Full details are on our Returns & Refunds page.

What should I do if my product arrives damaged?

Contact us within 7 days with photographs and, if possible, an unboxing video. A video is the single fastest way to get a damage claim approved. We arrange a reverse pickup and send a replacement once the item passes quality check.

Can I return something just because I changed my mind?

We are honest about this: no. As a small store we cannot absorb the cost of two-way shipping on change-of-mind returns. Our replacement guarantee covers products that are damaged, defective, wrong or incomplete.

How long do refunds take?

5–7 working days after the returned item passes quality check. Prepaid orders go back to the original payment method; COD orders are refunded by UPI or bank transfer. Your bank may take another 2–3 days to show the credit.

Products

Are your products original?

Yes. We source from verified suppliers and check every product against its listing before it goes live.

Do products come with a warranty?

Warranty varies by product and is stated on the product page where applicable. Our own 7-day replacement guarantee applies to every item regardless.

Will the product look exactly like the photos?

Product images are for illustration and slight variation in colour, finish or packaging is possible. The specifications listed on each page are accurate and come from the manufacturer. If what you receive does not match its listing, our replacement guarantee covers you fully.