Refund policy
At Zakdor we want you to be happy with what you receive. If something is not right, we will make it right.
7-day replacement window
You may request a replacement within 7 days of delivery if the product is damaged, defective, incorrect, incomplete, or not working as described on our website.
A fault often shows up only once you switch a product on, so a product that has been opened and tested is still covered. What we ask is that you keep the original packaging, accessories, manuals, tags and free items, so the item can be returned complete.
How to raise a request
Email support@zakdor.com or WhatsApp +91 79825 28695 within 7 days of delivery, with your order number and clear photos or a short video of the product and its packaging.
An unboxing video is the fastest way to get a damage or missing-item claim approved, because our courier and supplier partners ask for that proof.
What is not covered
A change of mind after delivery, unless the product is faulty. As a small store we cannot absorb two-way shipping on change-of-mind returns.
Products damaged by misuse, accident, water, unauthorised repair, or normal wear and tear.
Products returned without their original packaging or accessories.
Innerwear, personal grooming and other hygiene-sensitive items once opened, unless they arrived damaged or defective.
Items marked non-returnable or final sale on the product page.
Requests raised after the 7-day window has closed.
How a replacement works
We review your claim and confirm approval, usually within 24–48 working hours. We then arrange a reverse pickup where our courier partners service your PIN code. Where pickup is not available we will ask you to self-ship, and we reimburse reasonable shipping costs against a receipt. Once the item reaches us and passes quality check, the replacement is dispatched within 2–3 working days.
Refunds
Where a replacement is not possible — for example the item is out of stock — we issue a full refund.
Prepaid orders are refunded to the original payment method within 5–7 working days of the returned item passing quality check.
Cash on Delivery orders are refunded by UPI or bank transfer within 5–7 working days, to an account in the name of the person who placed the order. We will ask you for those details.
Your bank or UPI provider may take a further 2–3 working days to show the credit. That part is outside our control.
Shipping charges, where any were paid, are refunded only when the return is due to our error.
Order cancellation
You may cancel free of charge any time before dispatch — write to support@zakdor.com or WhatsApp +91 79825 28695 with your order number. Once an order has been handed to the courier it cannot be cancelled; you may refuse delivery, or use the replacement process above.
Failed and refused deliveries
If a Cash on Delivery order is refused at the door or repeatedly not accepted, we may restrict Cash on Delivery on future orders from that address or phone number.
Grievance redressal
If you are not satisfied with the outcome, you may write to our Grievance Officer:
MOHAMMAD SAHID, Grievance Officer Zakdor,
Mohalla Beldari, Ward No. 35, P.O. Barwat Pasrain (Jama Badi Masjid), West Champaran, Bihar 845438, India
Email: support@zakdor.com | Phone: +91 79825 28695
We acknowledge every complaint within 48 hours and resolve it within one month of receipt, in line with the Consumer Protection (E-Commerce) Rules, 2020.