Returns, Replacement & Refund Policy

Last updated: 7 August 2026

We want you to be genuinely happy with every order. This page explains exactly what you can do if something is not right, how long you have, and what to expect.

The Short Version

  • 7 days from delivery to raise a replacement request
  • Covers items that are damaged, defective, wrong or incomplete
  • Photos help. An unboxing video gets claims approved fastest
  • Refunds land in 5–7 working days after quality check

1. Our 7-Day Replacement Guarantee

You may request a replacement within 7 days of delivery if the product you received is:

  • Damaged, broken or physically defective
  • Not working as described in the product listing
  • Different from what you ordered — wrong item, colour or variant
  • Missing parts or accessories that were listed as included

2. What We Need From You

To process a claim quickly, please share the following within the 7-day window:

  • Your order number
  • Clear photographs showing the issue
  • An unboxing video where possible — this is the single fastest route to approval on damage claims
  • Photographs of the outer packaging and shipping label

Send these to support@zakdor.com or on WhatsApp. Most claims are reviewed within 24–48 working hours.

3. What We Cannot Accept Back

For hygiene, safety and legal reasons, the following cannot be returned or replaced unless they arrived damaged or defective:

  • Personal care and grooming items that have been used or unsealed — trimmers, facial brushes, ice rollers, hair styling tools
  • Products with a broken manufacturer seal, missing serial number or removed warranty sticker
  • Items damaged by misuse, accident, water ingress, unauthorised repair or normal wear and tear
  • Free gifts, promotional items and individual components of a combo set
  • Any item marked non-returnable on its product page
  • Requests raised after the 7-day window has closed

We are also honest about change-of-mind returns: as a small store we cannot absorb two-way shipping costs, so these are not covered.

4. How a Replacement Works

  1. You raise a request with photos or video within 7 days of delivery.
  2. Our team reviews and confirms approval, usually within 24–48 working hours.
  3. We arrange a reverse pickup where our courier partners service your PIN code. Where pickup is unavailable we will ask you to self-ship and will reimburse reasonable shipping costs against a receipt.
  4. Once the item reaches us and passes quality check, the replacement is dispatched within 2–3 working days.

Please keep the product in its original packaging with all accessories, manuals and tags until the claim is closed.

5. Refunds

Where a replacement is not possible — for example the item is out of stock — we issue a full refund.

  • Prepaid orders (UPI, cards, net banking): refunded to the original payment method within 5–7 working days after quality check.
  • Cash on Delivery orders: refunded by UPI or bank transfer within 5–7 working days. We will ask you to confirm your UPI ID or bank details.
  • Shipping charges, where paid, are refunded only when the return is due to our error.

Your bank may take a further 2–3 working days to reflect the credit. That part is outside our control.

6. Order Cancellation

  • Free cancellation any time before dispatch — contact us as soon as possible.
  • Once handed to the courier an order cannot be cancelled. You may refuse delivery or raise a return after delivery.
  • Repeatedly refusing COD deliveries without reason may result in COD being disabled for your address.

7. Wrong or Incomplete Address

If a shipment returns to us because the address was incomplete, the phone was unreachable, or delivery was refused, we will contact you to arrange redelivery. Redelivery charges may apply on COD orders.

8. Grievance Redressal

If you are not satisfied with the outcome of a claim, you may write to our Grievance Officer as required under the Consumer Protection (E-Commerce) Rules, 2020:

Md Sadik, Grievance Officer
ZAKDOR, Bada Beldari, Bettiah, West Champaran, Bihar 845438, India
Email: support@zakdor.com · Phone: +91 96086 87671

We acknowledge every complaint within 48 hours and aim to resolve it within one month of receipt.

9. Contact

ZAKDOR Customer Support
Email: support@zakdor.com
Phone / WhatsApp: +91 96086 87671
Hours: Monday to Saturday, 10:00 AM – 7:00 PM IST

We reply to every message. If you have not heard back within 48 working hours, resend with your order number in the subject line.