Shipping & Delivery Policy
How we dispatch your order, how long delivery takes, and what to do if something goes wrong on the way.
Shipping is free on every order across India. No minimum order value. The price you see at checkout is the price you pay.
1. Order Processing
- Orders placed before 2:00 PM IST on a working day are usually processed the same day.
- Orders placed later, or on Sundays and public holidays, are processed the next working day.
- Standard dispatch time is 1–2 working days from order confirmation.
- Cash on Delivery orders are dispatched only after our team confirms the order by phone, WhatsApp or SMS. Please respond promptly so your order is not delayed.
2. Estimated Delivery Times
| Destination | Time after dispatch |
|---|---|
| Metro cities — Delhi NCR, Mumbai, Bengaluru, Hyderabad, Chennai, Kolkata, Pune, Ahmedabad | 2–4 working days |
| Tier 2 and Tier 3 cities | 4–6 working days |
| Remote areas, hill stations, North-East, island territories | 6–10 working days |
These are estimates from the date of dispatch, not the date of order. Festivals, elections, strikes, weather events and regional restrictions can add time.
3. Tracking Your Order
As soon as your order ships you will receive a tracking link by SMS, WhatsApp and email. Tracking usually goes live within 24 hours of dispatch — if it shows no movement immediately, give it a day before contacting us.
You can also track any time from our Track Order page.
4. Cash on Delivery
- COD is available on most PIN codes across India.
- Availability is confirmed at checkout. If COD is not offered for your PIN code, our courier partners do not service COD there.
- Please keep the exact amount ready. Many courier partners now also accept UPI at the doorstep.
- We may call to verify COD orders before dispatch. Unverified orders may be cancelled.
5. Delivery Attempts
Our courier partners make up to three delivery attempts. Please make sure the phone number on your order is reachable. If all attempts fail, the parcel returns to us and we will contact you to arrange redelivery.
6. Damaged or Tampered Parcels
If a parcel arrives visibly damaged, wet or with a broken seal, refuse the delivery and inform us immediately. If you have already accepted it, record an unboxing video and contact us within 24 hours — it makes your claim far easier to approve.
7. Multiple Items
Orders with several products may ship in more than one parcel and may arrive on different days. You will receive separate tracking links where this happens.
8. Where We Deliver
We currently ship within India only. We do not accept international orders at this time. International shipping is something we plan to add later, and we will update this page and announce it on the store when it is available.
9. Contact
ZAKDOR Customer Support
Email: support@zakdor.com
Phone / WhatsApp: +91 96086 87671
Hours: Monday to Saturday, 10:00 AM – 7:00 PM IST