Track Your Order

Every ZAKDOR order ships with a tracking link sent to you by SMS, WhatsApp and email. Here is how to find it and what each status means.

The Fastest Way

Check the SMS or WhatsApp message we sent when your order shipped — it contains a direct tracking link. If you have an account with us, you can also see live status under your orders.

VIEW MY ORDERS

Order Journey

1. ConfirmedWe have received your order. COD orders are verified by phone or WhatsApp at this stage.
2. PackedYour items are picked, quality-checked and packed. Usually within 1–2 working days.
3. ShippedHanded to our courier partner. Your tracking link goes live within 24 hours.
4. DeliveredParcel handed over. Please check the contents on arrival.

Common Tracking Questions

My tracking link is not working yet.
Tracking typically activates within 24 hours of dispatch. If the link was just sent, give it a few hours.

Tracking has not updated in two days.
This is usually normal — scans pause while a parcel moves between hubs. If there is no movement for more than three working days, message us and we will chase the courier directly.

It says delivered but I did not receive it.
Check with family, neighbours or your building security first, as couriers often leave parcels with them. If it is still missing, contact us within 48 hours and we will raise a formal investigation with the courier.

I missed the delivery.
Our courier partners make up to three attempts. Keep your phone reachable. After three failed attempts the parcel returns to us and we will contact you about redelivery.

I need to change my delivery address.
Contact us immediately. Address changes are only possible before dispatch.

Still Stuck?

Message us with your order number and we will find out exactly where your parcel is.

Email: support@zakdor.com
Phone / WhatsApp: +91 96086 87671
Hours: Monday to Saturday, 10:00 AM – 7:00 PM IST